At ZZlumino, we do our best to keep our product descriptions as detailed as possible so that you will not encounter any surprises when you receive our products. We want our customers to know exactly what they are ordering.
Order cancellation policy:
We pride ourselves on our ability to be able to quickly process all orders that are placed on our site. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please contact us as soon as possible.
A large majority of items in stock are processed and / or dispatched within 12 hours, it is imperative that you contact us during this time, so that we can attempt to cancel your order before it is processed and / or dispatched. .
No request to cancel your order will be taken into account if it has already been processed.
It is your responsibility to verify the accuracy of this address and to contact us very quickly to inform us of a change. This can only be done if your order has not yet been processed.
We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.).
In the latter cases, these packages can be returned to us, but not always.
If your order is returned to the sender, we will offer you a refund of your order deducted from the shipping costs or we will offer you a reshipment, depending on your choice.
You are not eligible for reshipment or a refund of your order until your package has been received by the sender.
Return policy :
We accept returns for any reason! Whether you are dissatisfied or have simply changed your mind. Our return policy is 30 days from the time you receive your products. If for some reason you are not satisfied, just complete this return form. Sign it and then send it with your package to the address we will give you when you write to our support.
Exchanges / Refunds / Replacements
If you are within the 30 day return period we offer you 3 options:
1. Exchange your item for a different size / color.
Exchanges are only available for products of a similar price. Exchange of a different product is not allowed. We recommend that you return your original item for a refund and then place a new order for the product you want.
2. Refund details and vouchers
By default, the reimbursement method is the purchase order. If you would like to receive a refund, please let us know.
Only the final price paid (after a possible reduction) will be refunded.
Les codes de réductions ou les bons d’achats ne peuvent pas être ré-émis et ne sont pas remboursables.
3. Replacement of an erroneous or defective item
We are really sorry! In the event of products arriving damaged or missing in the package, the Buyer must inform ZZlumino the same day of delivery or at the latest the first working day following delivery by sending an email describing the incident with supporting photographic evidence. .
Please send us an email with the following details:
Your order number
Description of the problem (for example, wrong / defective item)
A photo or video
Si la non-conformité ou le manque est effectivement établi, selon le choix de l’acheteur le même produit conforme ou bien un produit de même valeur pourra lui être envoyé. Les frais d’envois de retour du produit seront remboursés. Afin d’être admis en retour, les Produits devront impérativement être retournés avec leur emballage, accessoires et notice.
How long does it take to get a refund?
Généralement, les remboursements peuvent prendre jusqu’à deux semaines à être traités. Tous les remboursements doivent être vérifiés pour l’authenticité et doivent être soumis à notre service comptable pour traitement.
How to return an item ?
Each return request must be accompanied by a return form.
Please complete this form as precisely as possible and send your item along with this form to the return address that we will send you by email.
For any questions or concerns, late or missing refunds, please contact us.
Check your bank account
Contact your bank
Processing time usually takes 3-5 business days
If you've done all of this and you still have not received your refund yet, please Contact Us.
The customer is responsible for paying their own shipping costs for returning an item. If you receive a refund, you will receive exactly what you paid for the product (less any re-stocking charges).